At vvji, we believe that online gaming should always be enjoyable entertainment — never a source of stress, financial hardship, or harm. This page lays out our commitment to Filipino players and the tools we provide to keep gaming fun, controlled, and safe.
Under Philippine law and vvji's operating standards, you must be at least 21 years of age to register for and use a vvji account. This is not just a platform rule — it is a legal requirement and a moral obligation that vvji takes seriously.
Every new vvji account is subject to age verification as part of the KYC (Know Your Customer) process. If at any point vvji discovers that an account holder is under the age of 21, the account will be suspended immediately, all pending transactions will be reviewed, and appropriate action will be taken including referral to regulatory authorities where required.
If you are a parent or guardian: Please ensure that minors in your household do not have access to your vvji account or login credentials. If you suspect that a minor has been using a vvji account, contact our support team immediately. Sama-sama nating pangalagaan ang ating mga kabataan.
Millions of Filipino players enjoy online casino games, sports betting, bingo, and slot games at vvji as a form of entertainment — the same way others enjoy watching PBA games, going to a karaoke bar, or spending a weekend in Tagaytay. Used responsibly, gaming at vvji is a perfectly legitimate leisure activity that many Filipinos across Manila, Cebu, Davao, and the provinces participate in safely every day.
The key word is "responsibly." Responsible gaming at vvji means playing with money you can comfortably afford to spend on entertainment — not money budgeted for rent, bills, food, or your children's education. It means treating a loss as the cost of entertainment, not chasing it with bigger bets. It means knowing when to stop and actually stopping — whether that's after one hour or after hitting a personal limit you set in advance.
vvji provides every Filipino player with the tools to manage their own gaming behavior. But more than the tools, we want players to internalize the mindset: that gaming is fun when it's controlled, and that control starts with you, not with the platform. If at any point the fun feeling stops and gaming starts to feel like a compulsion, an escape, or a financial fix — that's the moment to use vvji's responsible gaming tools without hesitation.
There is absolutely no stigma attached to using self-exclusion, deposit limits, or cool-off periods at vvji. These tools exist because responsible gaming is something we actively design for — not something we merely talk about for marketing purposes. Filipino players who use these tools are doing exactly what vvji hopes they will do.
Honest self-awareness is the foundation of responsible gaming. The following signs may indicate that gaming is becoming problematic. If you recognize several of these in your own behavior, please use vvji's support tools or contact our team.
You find yourself thinking about gambling when you should be focused on work, family, or other responsibilities.
You deposit more than you originally planned because you want to "win back" previous losses.
You hide your gaming activity or the amount you spend from family members or close friends.
You feel anxious, irritable, or restless when you are not able to gamble or when you try to cut down.
You borrow money specifically to fund gaming activity, or you use gaming winnings to pay for everyday expenses.
You have broken promises to yourself about how much you would spend or how long you would play.
Gaming no longer feels fun — it feels more like an obligation or a compulsion that you cannot control.
If you recognise three or more of the above warning signs in your own gaming behavior, we strongly encourage you to use vvji's self-exclusion tool immediately or contact our responsible gaming support team. There is no shame in asking for help — it is the responsible thing to do.
Every vvji account includes these tools, built directly into your account dashboard. No need to call support — set them yourself in under 60 seconds.
Set a daily, weekly, or monthly deposit cap for your vvji account. Once the limit is reached, no further deposits will be accepted until the period resets. You can reduce your limit at any time — reductions take effect immediately. Increasing a limit requires a mandatory 7-day reflection period before the change takes effect.
Set via: Account Dashboard → Responsible Gaming → Deposit LimitsEnable automated pop-up reminders that appear after a set duration of continuous play — choose from 30 minutes, 1 hour, or a custom interval. When the reminder appears, you will be asked whether you want to continue or log out. It is a simple check-in that puts you back in conscious control of your session length.
Set via: Account Dashboard → Responsible Gaming → Session RemindersTake a planned break from vvji for a defined period: 24 hours, 3 days, 7 days, 30 days, or a custom duration up to 90 days. During a cool-off period, your account is fully suspended — you cannot log in, deposit, or place bets. The suspension lifts automatically when the period ends. You can set a cool-off even if you are not experiencing problems — some players use it proactively during busy life periods.
Set via: Account Dashboard → Responsible Gaming → Take a BreakSelf-exclusion permanently or semi-permanently prevents you from accessing your vvji account. Choose a duration of 6 months, 1 year, 3 years, or permanent exclusion. Self-exclusion takes effect within one (1) hour of your request and cannot be reversed during the chosen period. Any balance remaining in your account will be withdrawn to your verified payment method. This is the strongest tool vvji provides — and we take it very seriously.
Set via: Account Dashboard → Responsible Gaming → Self-Exclusion — or contact supportEnable automatic session summaries that show you — in plain numbers — how long you have been playing and your net win/loss position for the current session. This feature is designed to combat the "time distortion" effect that can occur during extended gaming sessions, helping you make clear-headed decisions about whether to continue or stop.
Set via: Account Dashboard → Responsible Gaming → Reality Checkvvji's Filipino-speaking support team is available around the clock. If you want to discuss responsible gaming options, need help setting a limit or exclusion, or just want to talk to someone about your gaming behavior, our team is here — confidentially and without judgment. Contact us anytime via live chat or email at [email protected].
Available: 24 hours, 7 days a week, all yearSelf-exclusion is processed immediately and cannot be reversed during your chosen period. Here is exactly how to request self-exclusion from your vvji account:
Go to vvji.asia and log in to your registered account using your username and password. If you have forgotten your password, use the account recovery option or contact support directly.
Click your profile icon (top right) → Account Settings → Responsible Gaming. You will see all available tools including deposit limits, cool-off, and self-exclusion.
Click "Self-Exclusion" and choose your preferred duration: 6 months, 1 year, 3 years, or permanent. Read the confirmation statement carefully — self-exclusion cannot be reversed during the chosen period.
Confirm your selection. vvji will process your self-exclusion within one (1) hour. You will receive a confirmation email. Your account balance will be automatically withdrawn to your verified GCash or Maya account.
If you are unable to log in or need urgent self-exclusion processed immediately, contact support at [email protected] with the subject line "Urgent Self-Exclusion Request." Our team will process it as a priority within one hour of receiving your message.
Important: Self-exclusion at vvji covers only the vvji platform. If you have accounts with other gaming operators, you will need to request self-exclusion from each platform separately. For comprehensive support across multiple platforms, refer to the national resources section on this page.
These practical habits can help any Filipino player keep gaming healthy and enjoyable long-term:
Set a budget before you start — decide in advance how much you are comfortable spending on entertainment that session, and treat it as the cost of a night out. Once it is gone, log out.
Never chase losses — losing a ₱500 session and trying to win it back with a ₱2,000 deposit is how small losses become big problems. Accept the loss and walk away.
Use vvji's session reminder — set a one-hour reminder. When it pops up, take a five-minute break, get a glass of water, and make a conscious decision before continuing.
Never play when emotional — gaming after a hard day at work, after an argument, or when you are drinking heavily leads to impulsive bets and regrettable decisions.
Keep gaming separate from finances — do not link your primary salary account directly to gaming deposits. Use a separate GCash wallet funded only with your designated entertainment budget.
Talk to someone — gaming should never be a secret source of stress. If you feel that your gaming is getting out of hand, talk to a trusted family member, friend, or our support team. Hindi ka nag-iisa.
Set limits proactively, not reactively — the best time to set a deposit limit at vvji is before you ever feel like you need one. Log in today and set a limit that reflects your actual entertainment budget.
Ask yourself these questions honestly. If you answer "Yes" to more than two, consider using vvji's responsible gaming tools today.
Have I ever spent more at vvji than I originally planned to in a single session?
Have I deposited more money to try to recover losses from an earlier session?
Has anyone close to me expressed concern about my gaming activity or spending?
Do I think about gaming during non-gaming activities — at work, with family, at meals?
Have I ever borrowed money, or used money set aside for bills, to fund gaming?
vvji supports PAGCOR's national responsible gaming framework. Filipino players seeking additional support beyond vvji's platform tools are encouraged to access these national resources.
The Philippine Amusement and Gaming Corporation (PAGCOR) administers the national responsible gaming program for all licensed online and land-based gaming operators in the Philippines. PAGCOR's responsible gaming framework includes voluntary exclusion programs, player protection standards, and public awareness campaigns. Filipino players experiencing gambling-related problems are encouraged to access PAGCOR's responsible gaming resources directly through the PAGCOR website at pagcor.ph.
The Department of Health (DOH) Philippines provides mental health services and referral pathways for Filipinos experiencing gambling-related distress, anxiety, or addiction. The National Center for Mental Health (NCMH) operates a 24/7 crisis hotline accessible to all Filipinos. Gambling disorder is a recognized condition — seeking professional help is a sign of strength, not weakness. Contact the DOH mental health hotline: 1553 (toll-free, 24/7).
Gamblers Anonymous (GA) operates peer support groups in the Philippines, including in Metro Manila, Cebu City, and Davao. GA follows a structured 12-step recovery program and provides confidential group meetings for people who wish to stop gambling. Meetings are free of charge and open to all. Family members of persons with gambling problems may also access Gam-Anon support groups. Contact details for Philippine GA chapters are available through the DOH or PAGCOR responsible gaming offices.
vvji's Position: vvji actively cooperates with PAGCOR's responsible gaming requirements and supports the national framework for player protection in the Philippines. Players who have self-excluded from PAGCOR's national voluntary exclusion system will be excluded from the vvji platform in accordance with regulatory requirements. If you have registered with PAGCOR's exclusion program and are experiencing difficulty accessing or being removed from vvji, please contact our support team immediately at [email protected].
Gaming at vvji is meant to be fun. Set your limits today, use our tools proactively, and enjoy the platform the way it's designed to be enjoyed — as entertainment, not a financial strategy.
Must be 21 years or older to register and play. If gaming stops being fun, use our tools or contact support. 🇵🇭