vvji Frequently Asked Questions

vvji requires a valid Philippine government-issued ID for KYC verification — accepted documents include your Philippine National ID (PhilSys), passport, SSS UMID card, or driver's license. You will also need to submit a selfie holding your ID. KYC is typically completed within 1–2 hours during business hours. Unverified accounts have lower withdrawal limits.

You must be at least 21 years of age to register and play at vvji. This is a legal requirement under Philippine gaming regulations. vvji enforces strict age verification during the KYC process. Any account found to belong to a person under 21 will be closed immediately and any deposits returned.

No. Each player is allowed only one vvji account. Operating multiple accounts — whether using the same or different contact details, devices, or payment methods — is a violation of vvji's Terms and Conditions. Duplicate accounts will be closed and any associated balances may be forfeited pending investigation.

On the vvji login page, click "Forgot Password" and enter your registered mobile number or email address. vvji will send a password reset link or OTP to your contact on file. Follow the instructions to set a new password. If you no longer have access to your registered contact, reach out to support at [email protected] for account recovery assistance.

You can request account closure at any time by contacting vvji support at [email protected] with the subject "Account Closure Request." Any remaining balance will be processed to your verified withdrawal method before the account is closed. Note that account closure is different from self-exclusion — if you are closing due to problem gambling concerns, self-exclusion is the more appropriate tool.

Log in to your vvji account, go to the Cashier section, and select GCash as your deposit method. Enter the amount you wish to deposit, then follow the on-screen redirect to authorize the payment through your GCash app. GCash deposits at vvji are credited to your wallet instantly upon successful transaction confirmation — no waiting time.

The minimum deposit at vvji is ₱100 for GCash and Maya transactions. Bank transfer deposits via BPI, BDO, or Metrobank through InstaPay have a minimum of ₱200. Cryptocurrency deposits (USDT TRC20) have a minimum equivalent of approximately ₱500. Minimum amounts may vary by payment method and are always displayed in the vvji cashier before you confirm.

GCash withdrawals at vvji are typically processed within 1 hour of approval during standard operating hours (8AM–midnight PHT). Maya withdrawals follow the same timeline. Bank transfer withdrawals via BPI, BDO, or Metrobank may take up to one business day. During high-traffic periods such as weekends or after major sporting events, processing may take slightly longer.

vvji does not charge processing fees for standard deposits or withdrawals via GCash, Maya, or Philippine bank transfers. However, your bank or e-wallet provider may apply their own transaction fees — for example, GCash charges its own transfer fees for some transaction types. Always check your GCash or bank app for any applicable fees on their end.

Withdrawal limits at vvji depend on your account verification level. Standard verified accounts can withdraw up to ₱50,000 per day via GCash or Maya. Fully KYC-verified accounts with an enhanced verification tier may qualify for higher daily limits. For large withdrawal requests above standard limits, contact vvji support in advance to pre-arrange the transaction.

Withdrawal delays at vvji are usually caused by one of these reasons: your account KYC is incomplete, there are active bonus wagering requirements not yet fulfilled, the withdrawal request was submitted outside processing hours, or a security review has been triggered on your account. Log in and check the withdrawal status in your transaction history, or contact support for a status update.

vvji offers a wide library of slot games from top providers popular with Filipino players, including JILI slots, PG Soft, Pragmatic Play, and Fachai. JILI titles like Fortune Gems, Super Ace, and Boxing King are among the most played slots at vvji. New slot titles are added regularly — browse the full catalog in the vvji slot lobby filtered by provider or RTP.

Yes. vvji features a full live casino lobby with real dealers streaming in HD from certified studios. Available live games include baccarat, roulette, blackjack, dragon tiger, sic bo, and Filipino-favorite game shows like Crazy Time and Lightning Roulette. vvji's live casino is available 24 hours a day, 7 days a week — you can join a table with real PHP bets any time.

Absolutely. vvji.asia is fully optimized for mobile browsers on both Android and iOS. The entire platform — slots, live casino, sports betting, bingo, and your account management — works smoothly on your smartphone without needing to download a separate app. For the best experience, use Chrome on Android or Safari on iPhone and add vvji.asia to your home screen.

vvji only offers games from certified third-party game providers whose RNG (Random Number Generator) software is regularly audited by independent testing laboratories. RTP (Return to Player) percentages are published for all slot games in the game info panel. Live casino games use real physical equipment — cards, dice, and wheels — under studio conditions. vvji has no ability to alter individual game outcomes.

Yes. vvji sports betting covers a wide range of markets, including PBA Philippine basketball, NBA, international football (Premier League, La Liga, Champions League), UFC, boxing, and more. Filipino sports fans can bet on local and international events in real time with competitive odds. Head to the Football or Sports section from the vvji navigation menu to browse current markets.

vvji offers a welcome bonus for new registered players on their first deposit. The specific percentage, maximum bonus amount, and eligible games are detailed on the current Promotions page within your vvji account. Welcome bonuses are subject to wagering requirements — meaning you need to bet the bonus amount a set number of times before withdrawing bonus-derived winnings. Always read the full bonus terms before claiming.

A wagering requirement (also called a playthrough or rollover requirement) specifies how many times you must bet a bonus amount before it can be withdrawn. For example, a ₱1,000 bonus with a 20x wagering requirement means you must place ₱20,000 in total bets using that bonus before withdrawal. Progress is tracked in real time in your vvji bonus wallet. Not all games contribute equally — slots typically count 100% while table games may count less.

Reload bonuses and free spin offers are posted in the vvji Promotions section. Some promotions are automatically credited to eligible accounts after a qualifying deposit; others require you to enter a promotional code in the cashier before depositing. Free spins are credited to your account and are playable on the specified slot games listed in each promotion's terms. Free spin winnings are typically subject to a wagering requirement.

Yes, vvji has a tiered loyalty program that rewards regular players with points for every real-money bet placed. Points accumulate toward higher VIP tiers, unlocking benefits such as higher withdrawal limits, dedicated account managers, faster KYC processing, exclusive reload bonuses, and invitations to special events. Your current tier and point balance are visible in your vvji account dashboard under the Loyalty section.

vvji operates as an online gaming platform within the regulatory framework administered by the Philippine Amusement and Gaming Corporation (PAGCOR). PAGCOR is the government authority responsible for licensing and regulating online gaming operators serving Filipino players. For specific licensing information applicable to your jurisdiction, please refer to vvji's Terms and Conditions or contact support.

You can activate self-exclusion from your vvji Account Dashboard under Responsible Gaming → Self-Exclusion. Choose a duration (6 months, 1 year, 3 years, or permanent). Self-exclusion takes effect within one hour and cannot be reversed during the chosen period. Your remaining balance will be withdrawn to your verified payment method. For urgent self-exclusion, email [email protected] with the subject "Urgent Self-Exclusion Request."

Yes. vvji lets you set daily, weekly, or monthly deposit limits directly in your account dashboard under Responsible Gaming → Deposit Limits. Reductions take effect immediately. Increases require a mandatory 7-day cooling-off period before they apply — this is a deliberate safeguard to prevent impulsive limit increases. There is no minimum or maximum for the limit you set; it is entirely your choice.

vvji support is available 24/7 via live chat on vvji.asia (click the chat icon, bottom right) and by email at [email protected]. Our Filipino-speaking support team handles account queries, payment issues, game disputes, bonus questions, and responsible gaming requests. Live chat responses are typically under 2 minutes. Email responses for general queries are within 5 business hours; formal complaints within 5 business days.